Okta Guide

Multifactor Authentication

Getting Started

All users at 91直播视频are required to use Multifactor Authentication (MFA).

To help you get started, you will need to do the following:

  • Search your phone鈥檚 App Store for the 鈥淥kta Verify鈥 App
  • Log into Okta from your 91直播视频workstation and follow the video instructions below, or .

Multifactor Authentication FAQ

What is MFA?

Multifactor Authentication (MFA), a process whereby individuals use two or more devices to validate their identity rather than only relying on a simple username and password, has become the standard way of securely accessing technology services and resources. You may already be familiar with these types of systems through online banking, personal email, and shopping online through major retailers.

Why are we implementing MFA?

With the complexities of today鈥檚 digital world and all that we do for work online, whether remotely or on campus, our personal and professional information must be kept as secure as possible from malicious and nefarious activity generated from cybercrime. This University-wide initiative helps protect the privacy of our employees鈥 and students鈥 data while modernizing our cybersecurity posture, allowing us to better scale our services as many third-party systems now require MFA to be in place.

Will I have to use MFA when I am on campus?

Yes, MFA will be required when signing into une.okta.com to access 91直播视频services.

Most of my work is done through VPN, will I be required to use MFA when accessing 91直播视频this way?

Yes.

Where can I get help with this process?

If you have additional questions or are having issues please contact the ITS Help Desk at helpdesk@une.edu.

When will I be required to authenticate to Okta using MFA?聽

On March 21, 2023, 91直播视频will require all students, faculty, and professional staff to use MFA. 

How often will I have to use MFA to sign into Okta?

MFA will be required whenever you sign into Okta or your session with Okta times out due to inactivity and prompts you to sign back in.

What if I am having issues with MFA during non-91直播视频business hours?

Our remote Help Desk will be able to help you with MFA issues that may occur during these times. Please call 1 (877) 518-4673.

My personal phone is not connected to my 91直播视频accounts; can I still download the Okta Verify app from the app store?聽

You can use a personal app store account to download the Okta Verify app. Your 91直播视频credentials are not needed on your phone to download, install, or configure the app for MFA.

Is the Okta Verify app free?聽

Yes.

Why does the Okta Verify app ask for permission to use my camera?

Okta Verify needs permission to use your camera when you set up your smartphone or tablet. It only uses your camera to scan the Quick Response (QR) code used for activation. After activation, Okta Mobile doesn鈥檛 access your camera. You can remove this permission, and Okta Verify will work fine.

What if I accidentally leave my phone at home or my phone is out of charge or broken?

In a situation such as this, when your primary MFA device is inaccessible, we encourage you to visit the IT Office (first floor, Petts Center on BC or Proctor 08 on PC) or to contact the Help Desk at x2487 (or after hours at 1-877-518-4673) so that we can provide you with a temporary exclusion. Please note that this is a temporary solution, and steps will need to be taken to ensure that your phone is accessible again as soon as possible.

What if I do not have a smart phone and, therefore, can鈥檛 download the app?

If your phone cannot install the Okta Verify App, we encourage you to use the SMS/text option.

What if I don鈥檛 own a smartphone?

If you do not own a smartphone, you can download the Okta Verify desktop application to your 91直播视频computer/device.

Contact ITS

Biddeford

Ground Floor, Petts Center
(207) 602-2487

Portland

Proctor 08
(207) 602-2487

After Hours (both campuses): 1 (877) 518-4673

helpdesk@une.edu

A screenshot of the OKTA sign-in screen with a field for a password and a button that says "Verify"
A screenshot of an Okta screen to set up security methods using Okta Verify and a password
A screenshot of a screen to verify a security method with options for email, Google Authenticator, push notifications with Okta Verify, or phone

How to log in to Okta

Okta is accessible through all major browsers (Chrome, Firefox, Safari, etc.) via the following URL:

The Okta login screen contains the following items:

  • Username: Your Nor'Easter ID or full 91直播视频email (both are acceptable)
  • Password: Your password (new users, see "Account Activation")
  • Remember Me: Checking this box will save a cookie to the browser with your Username. Only do this if you are the only person to use the device in question.
  • Sign in: After you鈥檝e entered your username, completed multifactor authentication, and entered your password, click Verify.
  • Forgot password?: Click this link if you've forgotten your password (see "Reset Password")

Account Activation

As a new user, you will need to set a new password and Multifactor Authentication (MFA) options.

  • Click the link in your account activation email (sent from noreply@okta.com).
  • Enter your username. For all users, this is your Nor鈥橢aster ID (e.g., jdoe1, sking) or your full 91直播视频email (e.g., jdoe1@une.edu, sking@une.edu).
  • Set up multifactor authentication with Okta Verify app (mobile or desktop).
  • Choose and confirm your password.
  • Click Continue to complete your login.

Change or Reset Your Password

Use the instructions below based on your situation.

Forgotten Password

  1. At the bottom of the , click through multifactor authentication and then click 鈥淔orgot password?鈥
  2. Select a method to reset your password
    1. Email 鈥 click Send me an email, and then click the link within the email
    2. Okta Verify push notification 鈥 Open Okta Verify and enter the code
  3. Enter your new password and click Reset Password

Expired Password

Your Okta password automatically expires every 90 days and will need to be reset at that time.

If your current password has expired, you will be required to reset it the next time you log in.

Starting a week before your password expires, the Okta login screen will ask if you would like to reset your password. You may choose not to update until the expiration date.

Manually Change Password

To manually change your password at any time, click your name in the top right corner and click Settings.

Find Password in the Security Methods and click Reset.

Enter your current password, your new password twice, and click Change Password.

Other Issues

If you have issues in Okta other than resetting your password, please use the Okta Help interface to report the issue.

Click Unlock Account?

Click Help

The Okta Help screen will open in a new tab. Follow the instructions for the issue in question.

Okta General Help

Okta Home Page

The Okta Home Page provides tiles that link to various university-wide software applications. Clicking a tile will open the selected application in a new browser tab.

A screenshot of the Okta homepage featuring cards for a company's apps

You may change the order of the tiles by dragging and dropping them. You may also create a custom 鈥楽ection鈥 by clicking Add Section +, giving it a name, and dragging tiles onto it.

  • The selection of tiles may change over time and will vary by user (e.g., Banner users will see Banner, others will not).
  • While Okta provides Single Sign-On (SSO) functionality, not all software applications currently support SSO. This means that clicking some tiles (e.g., Banner) will automatically sign you in to that application, while other tiles (ServiceNow) will still require you to enter your Nor鈥檈aster ID and Okta password.

Okta Settings

  • To change your password or other security methods, click your name in the upper navigation bar and click Settings.
  • Scroll to the desired item and click Reset, Remove, or Set Up accordingly.
  • You are unable to make changes to 鈥淧ersonal Information鈥 except for your secondary email address.

Exit Okta

  • To sign out of Okta, click your name in the upper right-hand corner and click Sign out.
  • Signing out of Okta will also sign you out of all other SSO application sessions in your browser.

Resetting Other Passwords

Windows

To ensure maximum device security, you will be required to restart/log out of your 91直播视频device each time you change your Okta password, using the instructions below.

  1. Once you have reset your password at https://une.okta.com you can restart your computer.
  2. When your computer restarts you will be prompted with the Sophos login screen. As Sophos does not yet know that you have reset your password you will need to enter in your old Nor鈥橢aster credentials.
  3. After entering your old Nor鈥橢aster credentials you will then be prompted to enter your new Nor鈥橢aster credential that you have set through Okta.
  4. As a final security check Sophos will ask you to repeat your old 91直播视频password. You will need to enter your old password one more time, then Sophos will move forward with syncing the new Nor鈥橢aster credential into your system.

Mac OSX

To ensure maximum device security, you will be required to restart/log out of your 91直播视频device each time you change your Okta password, using the instructions below.

  1. Once you have reset your password at https://une.okta.com you can restart your computer.
  2. When your computer restarts you will be prompted with the Sophos login screen. As Sophos does not yet know that you have reset your password you will need to enter in your old Nor鈥橢aster credentials.
  3. After entering your old Nor鈥橢aster credentials you will then be prompted to enter your new Nor鈥橢aster credential that you have set through Okta.
  4. This will then sync this new password to your Mac.